CRM Implementantion
Enhanced Communication. Automation and Team Efficiency. Improved Reporting.
Our approach in CRM consulting
We help you to bring your customer relationship management to the next level and integrate your CRM initiative into a successful customer experience platform. Based on your individual strategy, our experts support you during implementation, maintenance and continuous development of customised CRM solutions.
We focus on the needs and requirements of our customers and provide recommendations for you to make your customer relations even more successful. Secure your business success and benefit from our comprehensive service range that covers all spheres of your CRM project:
- Solution-oriented CRM consulting is independent of the product
- Development of an individual CRM strategy and support during introduction
- CRM process optimisation
- Implementation, maintenance and continuous development of a customised CRM solution
- Individual training courses for you to comprehensively benefit from your CRM system
CRM Consulting
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A very good choice as a partner for CRM consulting.
"Qualysoft supported us at this year's change to the current release of the Aurea CRM in a very professional manner. Both punctuality and quality of the work emphasize that Qualysoft is a very good choise as a partner for CRM consulting."
Head of IT, Eternit
Ensuring the success of your business
CRM Strategy and Evaluation
Together we identify potentials allowing you to reach growth, efficiency or quality targets, and find the best possible CRM solution for you.
Each evaluation project begins with a workshop to define your CRM strategy. Together we will identify all technical and IT-specific requirements regarding a CRM system for the subsequent selection process. We will show you the best options for mapping sales, service and marketing processes within your CRM solution. Based on the set requirements, we will evaluate potential suppliers and leading solutions available on the market.
Together we identify potentials allowing you to reach growth, efficiency or quality targets, and find the best possible CRM solution for you.
Each evaluation project begins with a workshop to define your CRM strategy. Together we will identify all technical and IT-specific requirements regarding a CRM system for the subsequent selection process. We will show you the best options for mapping sales, service and marketing processes within your CRM solution. Based on the set requirements, we will evaluate potential suppliers and leading solutions available on the market.
Benefits of a customized CRM solution
Your customers expect a tailored approach, consistent brand experience and continuously high-quality services from your company. This is why active customer relations management is the most important part of a successful CXM strategy.
- Strengthen your customer relations with targeted customer communication and effective marketing campaigns
- Recognise and utilise up- and cross-selling potentials
- Consistent customer information and matched processes in marketing, sales and service form the basis for a consistent customer journey
- Mobile CRM for smartphones and tablets allows customers to access any information at any time, even while they are out and about
We keep your systems running
We launch your CRM system swiftly and integrate it seamlessly into your system landscape. Subsequently, we will extend your CRM solution.
User acceptance is one of the most crucial factors of success in a CRM project. Only by using the system comprehensively will you be able to ensure return on investment for the entire company. Especially during on-going operation, the CRM solution requires a lot of attention: processes must be optimised on a permanent basis and new requirements must be implemented fast.
We also assist our customers after the go-live date in terms of both content and technology, and collaborate with you to continuously evolve the system.
- Training courses will ensure that you make use of all options and utilise all processes to optimum effect within your CRM system during active operation
- Qualysoft Run CRM services are intended for companies aiming to optimise the everyday operation of their CRM solutions or outsource them to external experts. Our support team is available to provide help in case of inquiries by administrators or from the marketing, sales and service departments
Consulting
By proceeding systematically, we ensure for efficiency to be increased fast in the sales, marketing and service departments across your company. From analysis via design through to customisation and data migration, our experts will support you throughout the entire course of your CRM initiative.
Best Practice
Our customers appreciate the tried-and-tested best practice approaches developed by us in the course of numerous successful CRM projects. Using our detailed process expertise, we develop customised tools for your industry and user roles – whether you are active in the B2B or B2C sphere.
Customer Journey
We support you not only during your CRM initiative, but also help you optimise the entire journey of your customers. If required, we develop customised IT platforms for your specific applications and seamlessly integrate them into existing systems.
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