Microsoft Dynamics 365
Solutions that fit your business needs
We live in a time of fast change where agility and innovation are the foundations of a resilient business. Microsoft Dynamics 365 brings together customers and products, people and data, from the back office to the front office. It successfully bridges sales and service, supply chain, and storefronts, with connected business applications. It sustains you to reach more customers in more places than ever before.
Move your business forward with the speed of change. Break through barriers and unify data across the organization connecting people with continuous insights so that every decision, and every action, moves you closer to your vision. Adapt to anything and rapidly respond to change. With technologies revolutionizing business from IOT to AI, analytics, and mixed reality, always be ready for what’s next. Innovate everywhere and empower collaboration with low code apps, power and creativity, innovation, and unparalleled teamwork, allowing everyone to make an impact every day.
Overview
Microsoft Dynamics 365 offers integrated business solutions that enhance operational efficiency and customer satisfaction. In addition to providing businesses with increased agility, it also reduces complexity without increasing costs.
Why Use Microsoft Dynamics 365?
Connect people, processes, and data across multiple applications (such as Microsoft Dynamics 365, Office 365, LinkedIn, and Azure) to ensure your business operates as a cohesive unit.
Use AI, analytics, and guided action suggestions to make better decisions.
Rather than changing your business methodology, adapt the application to your needs. Most applications can be integrated with existing systems or customized using Microsoft Power Platform.
Modernize your approach by incorporating AI, virtual reality, and mobile capabilities for continuous business innovation.
Dynamics 365 Modules and Applications
All applications are made to work together, with your existing systems, for a comprehensive solution that connects your entire business. Choose one, some, or all of the following Microsoft Dynamics 365 applications and features:
Customer Insights - This module integrates customer information from Dynamics 365, Office 365, and third-party sources, converting it into practical insights. It’s also equipped with Power BI and enables data analytics and visualization. Artificial intelligence tools can be utilized to recognize patterns and trends in consumer behavior, this information can later be leveraged for predictive analysis.
Customer Service - Dynamics 365 provides a wide range of multi-channel tools that sustain engaging with customers, including those for self-service or self-care portals, community engagement, and support agents.
Field Service - This is one of the primary components of Dynamics 365, designed for the planning and scheduling of resources, contract management, inventory, insights into the Internet of Things-connected products, and customer communication tools.
Finance and Operations - Dynamics 365 encompass a comprehensive financial management module that comprises reporting and analytics tools. It also features manufacturing tools that are useful for project management, production planning, scheduling, and cost management. Additionally, you benefit from warehouse and inventory control tools that facilitate efficient supply chain management.
Marketing - Dynamics 365 integrates Dynamics CRM with Adobe Marketing Cloud to deliver campaign management and personalized marketing tools tailored to your specific requirements.
Project Service Automation - Dynamics 365 is an all-in-one software solution that automates project planning, resource scheduling, time and cost management, and service analytics. It streamlines management processes, enabling users to efficiently access the tools they need.
Retail - Combined business tools, store and employee management, merchandise management, and operational insights.
Sales - The sales module provides insight into prospective customer sources, personalisation of service and customer engagement data, sales productivity and performance metrics on many platforms such as dynamics Magento and dynamics Shopify.
Talent - Human resource cloud services connected with LinkedIn to manage all aspects of HR. This includes attracting, hiring, and onboarding new employees in managing HR programs.
Conlusion
While a CRM is primarily focused on enhancing customer interactions, ERPs are designed to manage the core processes of a business. Despite these varied focuses, both systems sustain the seamless sharing of information across an organization. ERPs are especially useful in enabling businesses to proactively anticipate potential issues and take preventive measures. By mitigating operational obstacles, ERPs offer effective means of prioritizing data-centric decision-making, making it an ideal tool to centralize business processes.
Microsoft Dynamics 365 is the best of both worlds. It’s a well-built software package that comes equipped with the right tools. Just as the tools that can make the difference between success and failure, the suitability of management software can greatly impact a business, depending on its functional efficacy and compatibility with the enterprise's needs. MS Dynamics 365 addresses these concerns by customizing the software to match the specific requirements of each business.
As Microsoft Solutions Partners we are committed to excellence in Microsoft technologies and maximizing the benefits clients receive by expertly implementing their solutions.
We continuously develop the expertise of our staff and strive for total client satisfaction. As a recognized leader within the partner community, we have the capabilities to provide consultative expertise, implement and deploy Microsoft solutions to the best-in-class standards, offer Microsoft-based IT services and products, and provide continuous customer support while staying ahead of the latest updates and news.
We also offer innovative training tools and programs to ensure our clients are fully equipped to utilize Microsoft technologies to their fullest potential. Working with us means getting the best solution tailored to meet your exact business requirements.
